Privacy Policy

Prime Motion Restore (“we,” “us”) provides credit dispute documentation services at primemotionholdings.com. This policy explains what personal information we collect, why we collect it, and how we protect it. Contact us anytime at admin@primemotionholdings.com.

To prepare dispute documentation on your behalf, we collect information you provide directly:

• Contact and identity details — name, email, phone, date of birth, address
• Copies of your government-issued ID and proof of address
• Your credit reports and the information contained in them
• Payment records related to your service plan
• Communications you send us (email, SMS, portal messages)

We also collect standard technical data (browser type, pages visited) through analytics to understand how the site is used.

• To review your credit reports and prepare your dispute documentation
• To communicate with you about your case, including SMS and email updates
• To verify your identity, as required by the dispute processes we use
• To process and confirm payments
• To comply with legal obligations

We do not sell your personal information, and we do not share it with third parties for their marketing.

We share your information only with service providers needed to operate our service:

• Secure cloud storage and database hosting (Google Firebase)
• Email and SMS delivery providers (for case updates you request)
• Credit report providers you choose to connect (e.g., SmartCredit, provided by ConsumerDirect)
• The credit bureaus and furnishers, as part of the disputes you engage us to prepare

Your documents are stored in access-controlled cloud storage with encryption in transit and at rest. Access is limited to personnel working on your case. We retain your information for as long as needed to provide the service and meet legal requirements; you may request deletion of your account data at any time by emailing us.

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to records we’re legally required to keep). California residents have additional rights under the CCPA, including the right to know, delete, and opt out of sale — as stated above, we do not sell personal information. To exercise any right, email admin@primemotionholdings.com.

If we change this policy, we’ll update the date at the top of this page. Material changes will be communicated to active clients by email.