Terms of Service
Last updated: August 21, 2026
1. What we do
Prime Motion Restore (“we,” “us”) reviews the credit reports you provide, identifies information that may be inaccurate, unverifiable, or subject to dispute under federal law (including the Fair Credit Reporting Act), and prepares custom dispute documentation addressed to the credit bureaus. Depending on your plan, we also provide priority processing, review calls, and case tracking through our client portal.
We are a documentation and case-preparation service. We are not a law firm, and nothing we provide is legal advice. You may dispute information on your credit reports yourself, directly with the bureaus, at no cost.
2. No guaranteed outcomes
Credit bureaus and furnishers — not us — decide the outcome of every dispute. We do not guarantee that any item will be deleted, corrected, or blocked, and we do not guarantee any change to your credit score. Any statements on our site about federal timelines (such as the 4-business-day response window for documented identity theft disputes under FCRA § 605B) describe the obligations the law places on bureaus, not a promised result.
3. Your responsibilities
- Provide accurate, truthful information and authentic documents
- Only dispute information you believe in good faith to be inaccurate, unverifiable, or unauthorized
- Provide the required documents (credit reports, photo ID, proof of address) promptly
- Keep your contact information current so we can reach you about your case
Knowingly disputing accurate information or submitting false documents is prohibited and may be unlawful. We may close, without refund of work already performed, any case we reasonably believe involves falsified documents.
4. Payment
Plans are priced as listed at checkout ($500 / $1,000 / $1,500, plus optional add-ons). Payment is made by the payment methods shown at checkout. Your case enters our preparation queue after your payment is received and verified — you’ll get a confirmation when that happens, typically within 1 business day.
5. Cancellation
You may cancel within 3 business days of signing up, for any reason, for a full refund — just email us at admin@primemotionholdings.com. After 3 business days, cancellation is still available any time before your letters are prepared, less any work already performed on your file.
6. Refund policy
- Delivery guarantee: if we fail to prepare and submit your dispute letters within your plan’s stated timeframe after receiving your complete documents and verified payment, you are entitled to a full refund.
- Outcome-based refunds: we cannot issue refunds based on bureau decisions or score changes, because those outcomes are outside our control.
7. Consumer disclosures
Before purchasing, please read the Consumer Credit File Rights disclosure, which describes the rights you have under state and federal law — including your right to dispute directly with the bureaus for free.
8. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising out of the service is limited to the amount you paid us. We are not liable for indirect or consequential damages, or for decisions made by credit bureaus, furnishers, or lenders.
9. Contact
Questions about these terms: admin@primemotionholdings.com or (470) 706-6426.